The primary purpose of this job position is to provide clerical support and coordination of services for Spiritual Care.
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Duties and Responsibilities
- Interpret the facility’s policies and procedures to personnel, residents, family members, visitors, etc.
- Assist in maintaining a good public relations program that serves the best interest of the facility and the community alike.
- Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
- Release information in accordance with established policies and procedures.
- Represent the facility at, and participate in, all meetings required, either here or off-campus.
- Assure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained to perform required duties.
- Provide information to resident/families as necessary, or refer to appropriate department or agency.
- Proofread, and correct letters, drafts, reports, newsletters, bulletins, worship and educational materials, etc., for punctuation, spelling, etc.
- Establish and maintain an adequate filing/tracking system.
- Represent the facility at and participate in meetings as required.
- Schedule and communicate appointments and meetings as necessary.
- Other related duties and responsibilities that may become necessary or as directed.
- Meet with Chaplain weekly to plan and prepare for Spiritual Care tasks and events for individuals, specific neighborhoods, entire campus and community.
- Coordinate and assist the Chaplain with Spiritual Care events and appointments.
- Produce and distribute Monthly Spiritual Care Calendar and weekly worship and educational materials.
- Order materials and supplies for Spiritual Care and process all bills and invoices.
- Assist Chaplain in arrange for monthly special music/musicians for weekly worship and process all performer honorariums.
- Serve as liaison to Chaplain-Spiritual Care with other professional groups, residents and supervisory staff.
- Produce special seasonal or funeral/memorial event publications.
- Works in office areas as well as throughout the facility and its premises.
- Sits, stands, bends, lifts and moves intermittently during working hours.
- Is subject to frequent interruptions.
- Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances.
- May be subject to hostile and emotionally upset residents, family members, etc. and must respond in a courteous and professional manner.
- Works beyond normal working hours, on weekends and holidays, and on other shifts when necessary.
- May be subject to frustrations in keeping up with administrative requirements.
- Attends and participates in continuing educational programs.
- Is subject to falls, infectious diseases, odors, etc., throughout the day.
- May be exposed to infectious waste, diseases, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
Skills and Qualifications
Education and Experience Requirements
- Must have, a minimum, two (2) years of experience in a clerical or similar position.
- Basic knowledge of office machines and equipment.
- Proficient in all Office software programs, including: Word, Outlook, Xcel, Publisher and PowerPoint.
- Must have a working knowledge of spiritual caregiving in a Christian, non-profit institution serving the elderly.
- Must be familiar with Church culture.
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors,
Government agencies/personnel and the general public.
- Must be of good moral character.
- Knowledgeable of laws, regulations and guidelines pertaining to and long-term care administrative procedures.
- Must possess the ability to work harmoniously with personnel.
- Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing proper administrative procedures and maintaining a sound operation.
- Maintain the care and use of supplies, equipment, etc., and the appearance of the office by regular inspections and appropriate follow-up actions.
- Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to relate to residents, staff, based on whatever maturity level at which they are currently functioning.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to type a minimum of 60 words per minute and use a 10-key calculator.
- Must possess a working knowledge of micro-computers, input/output data, etc.
Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices)
- Must be able to move intermittently throughout the work day.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to cope with the mental and emotional stress of the position.
- Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
- Must be in good general health and demonstrate emotional stability.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
- Must be able to lift and move office equipment, furniture, supplies, etc.
- Must be able to assist in the evacuation of residents